Privacy Policy

2.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Phone number (optional)
• Professional license number (optional)
• Professional certifications
• Timezone preference
• Biography/professional description (optional)

2.2 Business Information

If you set up a company profile, we collect:

• Company name
• Business address
• Business email and phone number
• Company website
• Company logo

2.3 Inspection Data

When you conduct inspections, we collect:

• Property information: Address, city, province/state, postal code, country, property type, year built, square footage, number of bedrooms/bathrooms
• Inspection details: Observations, notes, descriptions, severity ratings, recommendations, weather conditions, inspection scope
• Consumer/client information: Name, address, phone number, email of property buyers, sellers, or owners
• Realtor information: Name, company, license number, phone, email, website

2.4 Media Files

• Photos and videos: Images and video recordings captured during inspections
• Audio recordings: Voice recordings for transcription purposes (processed transiently; see Section 3.2)
• Annotations: Markup and annotations added to images

2.5 Subscription and Payment Information

• Subscription status and plan type
• Purchase history and entitlements
• Payment processing is handled by RevenueCat and the Apple App Store/Google Play Store. We do not directly collect or store credit card numbers or banking information.

2.6 Usage and Analytics Data

• App usage patterns and feature interactions
• Screen views and navigation paths
• Session recordings (anonymized visual recordings of app interactions)
• Error logs and crash reports
• Device information (device type, operating system version)

2.7 Calendar Data (Optional)

If you connect your Google Calendar, we collect:

• Calendar event details (titles, times, locations)
• OAuth authentication tokens (stored securely)

3.1 Providing Our Services

• Creating and managing your inspector account
• Generating inspection reports
• Storing and organizing inspection data and media
• Processing subscriptions and managing quotas
• Syncing with your calendar for scheduling

3.2 AI-Powered Features

We use artificial intelligence to enhance your inspection workflow:

• Voice Transcription: Audio recordings are sent to Hugging Face's Whisper service for transcription. Audio files are processed transiently and are not stored by us or the transcription service after processing.
• Content Generation: Transcriptions and inspection notes are processed by Cohere AI to generate polished observation descriptions, implications, recommendations, and executive summaries. Only the AI-generated outputs are stored; raw transcriptions are not persisted in our database.

3.3 Analytics and Improvement

• Understanding how users interact with the App
• Identifying and fixing bugs and errors
• Improving features and user experience
• Session replay analysis to identify usability issues

3.4 Communications

• Sending service-related notifications
• Responding to support requests
• Providing updates about your subscription

5.1 Active Accounts

We retain your data for as long as your account is active or as needed to provide services. Inspection data, reports, and media are retained indefinitely unless you delete them or your account.

5.2 Account Deletion

When you delete your account:

• Your personal information is removed from our active database
• An anonymized deletion log is created for audit purposes (containing no personally identifiable information)
• Associated media files are deleted from storage
• Data that has been shared with third parties may be retained according to their policies

5.3 Subscription Records

Basic subscription records may be retained for legal and accounting purposes as required by law.

7.1 Access and Portability

You can access your inspection data, reports, and account information directly through the App. You may export your inspection reports as PDF documents.

7.2 Correction

You can update your account information, company details, and inspection data at any time through the App.

7.3 Deletion

You can:

• Delete individual inspections, observations, or media files
• Delete your entire account through the App settings
• Request deletion by contacting us at the email below

7.4 Google Calendar Disconnection

You can revoke Google Calendar access at any time through the App or through your Google Account settings.

7.5 Analytics Opt-Out

Contact us if you wish to opt out of analytics data collection.